Privacy Policy

1. Information We Collect

boomjp collects several types of information to provide, maintain, and improve our services, ensure account security, and comply with legal obligations.

1.1 Personal Information You Provide

• Account Registration Data: Full legal name, date of birth, residential address in Indonesia, valid Indonesian phone number, email address, chosen username and password.
• Identity Verification (KYC) Documents: Government-issued ID (KTP, SIM, or Passport), proof of address (utility bill, bank statement), selfie photo for identity confirmation, bank account details for deposits and withdrawals.
• Payment Information: Bank account number and bank name for transfers, e-wallet account details (OVO, DANA, GoPay), transaction history including deposit and withdrawal records, payment method preferences.
• Communication Records: Content of live chat conversations with customer support, email correspondence, WhatsApp messages, feedback and survey responses.

1.2 Information Automatically Collected

• Device Information: IP address, device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, features used, time spent on platform, games played, bets placed, betting patterns, login times and frequency, click-through paths.
• Cookies and Tracking: Session cookies for login authentication, preference cookies for language and display settings, analytics cookies to understand user behavior, performance cookies to optimize platform speed.
• Location Data: Country and city derived from IP address to verify Indonesian residency and comply with geo-restrictions. We do not track precise GPS coordinates.

1.3 Information from Third Parties

• Payment Processors: Transaction confirmation and payment status from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay processing partners.
• Identity Verification Services: Verification results from third-party KYC providers that confirm identity document authenticity.
• Fraud Prevention Services: Risk assessment data from anti-fraud partners to detect suspicious account activity or bonus abuse.

2. How We Use Your Information

boomjp uses the collected information for the following lawful purposes:

2.1 Service Provision & Account Management

• Create, maintain, and secure your boomjp account
• Process deposits, withdrawals, and bet settlements
• Verify your identity and age (21+ requirement) through KYC procedures
• Provide customer support and respond to inquiries
• Send account notifications, transaction confirmations, and withdrawal status updates
• Enable platform features including sports betting, live casino, slots, and togel (traditional Indonesian lottery)

2.2 Security & Fraud Prevention

• Detect and prevent fraudulent transactions, money laundering, and unauthorized account access
• Monitor for multiple accounts, bonus abuse, and coordinated betting patterns
• Enforce our Terms & Conditions and investigate violations
• Protect against cybersecurity threats and platform vulnerabilities
• Maintain transaction logs for security audits and dispute resolution

2.3 Legal & Regulatory Compliance

• Comply with Indonesian Anti-Money Laundering (AML) regulations
• Fulfill Know Your Customer (KYC) verification requirements
• Respond to legal requests from Indonesian authorities
• Maintain records required by gambling licenses and regulatory bodies
• Report suspicious transactions to relevant financial intelligence units

2.4 Service Improvement & Analytics

• Analyze user behavior to optimize platform performance and usability
• Identify popular games and betting markets among Indonesian players
• Test new features and improvements
• Generate aggregated, anonymized statistics for business intelligence
• Improve customer support quality based on conversation analysis

2.5 Marketing & Communications

• Send promotional offers, bonuses, and special events (with your consent)
• Provide personalized game recommendations based on your preferences
• Notify you about platform updates, new games, and feature launches
• Conduct customer satisfaction surveys to improve services

Marketing Opt-Out: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting customer support. Unsubscribing from marketing does not affect essential account communications such as transaction confirmations and security alerts.

3. Data Sharing & Disclosure

boomjp does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

4. Data Security

boomjp implements comprehensive technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmission between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by banks.
• Data Encryption at Rest: Sensitive data including passwords, identity documents, and payment details are encrypted in our databases using AES-256 encryption.
• Secure Password Storage: Passwords are hashed using bcrypt with salt, making them computationally infeasible to reverse even if database access is compromised.
• Firewall Protection: Multi-layer firewalls prevent unauthorized network access to our servers and databases.
• Regular Security Audits: Third-party security experts conduct penetration testing and vulnerability assessments quarterly.
• DDoS Protection: Distributed Denial of Service attack mitigation ensures platform availability during malicious traffic spikes.

4.2 Organizational Security Measures

• Access Controls: Employee access to personal data is restricted on a need-to-know basis using role-based permissions.
• Employee Training: All staff receive regular data protection and privacy training to ensure compliance with this policy.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements prohibiting unauthorized data disclosure.
• Incident Response Plan: Documented procedures for detecting, responding to, and recovering from data breaches.
• Data Minimization: We collect only the data necessary for specified purposes and delete unnecessary information promptly.

5. Data Retention

boomjp retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Early Deletion: If you close your account and request data deletion, we will delete data not subject to legal retention requirements within 30 days. Data required for compliance (e.g., AML records) will be deleted automatically after the mandatory retention period expires.

6. Your Privacy Rights

Under Indonesian data protection regulations and international privacy standards, you have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you, including account details, transaction history, and communication records.
• Right to Rectification: Correct inaccurate or incomplete personal information. You can update most account details directly in your account settings.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal retention obligations for AML, tax, and regulatory compliance.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances, such as while disputing data accuracy.
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service.
• Right to Object: Object to processing of your data for direct marketing purposes (we will cease immediately) or other purposes based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent for data processing at any time where consent was the legal basis (does not affect prior lawful processing).
• Right to Lodge a Complaint: File a complaint with relevant Indonesian data protection authorities if you believe we have violated your privacy rights.

Exercising Your Rights

To exercise any of these rights, contact boomjp customer support via:

• Email: [email protected] (displayed as plain text)
• 24/7 Live Chat available on our website
• WhatsApp: +62 812 3456 7890 (displayed as plain text)

We will respond to your request within 30 days. For complex requests, we may extend this period by an additional 30 days and will inform you of the extension. Identity verification may be required to prevent unauthorized access to your data.

7. Cookies & Tracking Technologies

boomjp uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including login authentication, session management, and security features. Cannot be disabled.
• Preference Cookies: Remember your settings such as language preference, currency display, and display options for improved user experience.
• Analytics Cookies: Collect anonymous data about how users navigate our platform, which pages are most visited, and where users encounter errors.
• Marketing Cookies: Track your interaction with promotional content to deliver relevant bonus offers and game recommendations (can be disabled).

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from accessing certain platform features. Disabling analytics and marketing cookies will not affect core betting and gaming functionality.

8. Children's Privacy

boomjp services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a user is under 21, we will immediately close the account, void all bets, and delete all associated personal data.

If you are a parent or guardian and believe your child under 21 has provided personal information to boomjp, please contact our support team immediately. We take age verification seriously and implement age checks during account registration and KYC verification to prevent underage gambling.

9. International Data Transfers

boomjp primarily operates within Indonesia and stores data on servers located in secure data centers. However, some of our third-party service providers (such as cloud hosting, payment processors, and fraud prevention services) may process data in jurisdictions outside Indonesia.

When data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Data Processing Agreements with third parties that mandate equivalent data protection standards
• Standard Contractual Clauses approved by international data protection authorities
• Encryption of data during transit and at rest
• Regular audits of third-party compliance with privacy standards

By using boomjp services, you consent to the transfer of your data to third-party processors in other countries under these protective conditions.

10. Changes to This Privacy Policy

boomjp reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you via:

• Email notification to your registered email address at least 14 days before changes take effect
• Prominent notice on our website homepage
• In-app notification upon your next login

The "Last Updated" date at the top of this document indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of boomjp services after the effective date of changes constitutes your acceptance of the revised policy.